ABREXAI — Beyond Imagination
Two sides · one platform

One conversation. Two views.
Zero friction.

Your customers get a Tamil-first assistant that remembers them. Your team gets a real-time control room showing every branch, every renewal, every risk.

See the customer side See the lender console
1,28,420
customers served
+5.2pp
renewal lift
73%
auto-resolved
<10d
to go live
For customersWhatsApp · Web · App · Voice
10:24
A
AbrexAI Assistant
online
Today
Balance evlo iruku?
Vanakkam Lakshmi 👋
GL-7841
Balance ₹85,000
Interest ₹3,400
Renew by 15 Jun
Renew pannanum
UPI link anuparen 👇
Pay ₹3,400Talk to agent
For lendersconsole.abrexai.com
console.abrexai.com / overview
Active
1,28,420
+8.2%
Renewals
87.4%
+3.1pp
AI resolved
72%
+11pp
CSAT
4.6
+0.3
Conversations · 30d
+38%
30dtoday
Live activity
  • New lead · GL-9912
    20g eligible · ₹1.18L
  • At-risk flagged
    GL-9241 · risk 92
  • Renewal paid
    GL-7841 · ₹3,400
  • Tamil voice call
    3m 12s · resolved
Branch leaderboard
6 live
↑Salem Five Roads12,48092%
↑Salem Fairlands9,81088%
↑Erode Junction7,22090%
↓Coimbatore RS Puram6,74079%
Every customer message becomes a lender data-point — instantly.
For customers

Your gold loan,
in your pocket.

No more “please press 1”. No more standing in branch queues for a balance. Customers ask in their language, on their channel, at any hour — and they get the right answer in seconds.

Check balance, interest and renewal date in seconds
Get gentle reminders before things go wrong
Pay interest or renew with a single tap
Talk to a real human agent when you want to
Try the customer experience
Spoken like home.

Tamil, Tanglish, English — auto-detected, replied in the same flavour.

தமிழ் 98%Tanglish 97%English 99%తెలుగు βಕನ್ನಡ βമലയാളം β
On every channel.

WhatsApp, your website, mobile app and voice — same memory, same context.

Always-on, never tired.

Diwali, midnight, Pongal weekend — your customers always get an answer.

24×7
No business hours.
Diwali, midnight, harvest day — always there.
Private by default.

Aadhaar, PAN and phone numbers redacted before anything leaves your stack.

DPDPPII redactedAudit log
A typical first month

From “evlo loan kidaikum?” to repeat customer.

Hi 👋
First touch
Customer messages on WhatsApp at 11pm: “evlo loan kidaikum?”
01
Eligibility
Quoted live
20g at today’s rate → ~₹1,18,000. Branch slot offered.
02
Reminders
Auto cadence
7d / 3d / day-of nudges across WhatsApp + voice + SMS.
03
Repeat
Top-up offer
Smart top-up offer based on usage and current gold rate.
04
See every conversation.

Sentiment, intent and outcome scored on every chat — automatically.

Predict every renewal.

Multi-touch cadence. Branch escalation only when the AI runs out of options.

+7dRenewal nudge
+3dUPI link sent
0dBranch follow-up
Save the customers about to leave.

Churn-risk scored on every chat. Retention offers triggered automatically.

92
12 at-risk today
Auto-flagged · retention triggered
Benchmark every branch.

CSAT, renewal rate, agent quality — ranked daily, by branch and by team.

Salem Five Roads92%
Salem Fairlands88%
Coimbatore79%
For lenders

Run your gold loan business on autopilot.

Real-time analytics, churn prediction, renewal automation, branch benchmarking, and an agent inbox — all in one console. Built specifically for the operational reality of gold lending.

Auto-resolve 70%+ of routine support volume
Lift renewal rate by 3–6 percentage points
Spot churn risk before it costs you
Plug into your existing LMS, CRM and PBX
Tour the lender console
Every seat. Every shift.

Built for every team in your building.

CEO / MD
One dashboard for customer base, sentiment, churn risk, renewal rate, and revenue per branch.
+3-6pp renewal rateReal-time CSATBranch benchmarking
Branch manager
Daily AI summary of customer queries, escalations, agent quality and at-risk accounts.
Fewer support callsSharper agent feedbackPrioritised follow-ups
Collections head
Automated renewal cadences with predictive nudges. Manual effort only for genuine non-payers.
Lower DPDFewer auction casesAudit-ready reminders
Customer support
AI handles routine queries; agents take only the genuinely complex ones — with full context.
3× more conversations / agentFaster handoffLess burnout
Risk & compliance
Full audit trail of every conversation. PII redaction by default. DPDP-compliant retention.
Audit logsPII safe-by-defaultConfigurable retention
Marketing
Behavioural triggers, gold-rate-linked offers, segmented WhatsApp broadcasts.
Higher CTRLower opt-outsConversion attribution
The same moment, both sides

One message. Two complete views.

While your customer chats casually, your team gets structured intelligence — same instant, no copy-paste.

CustomerCustomer · 10:24:17 IST
A
AbrexAI Assistant
Balance evlo iruku?
Unga balance ₹85,000. Renewal 15 Jun.
Resolved · 0.4s · no agent needed
LenderLender console · 10:24:17 IST
Live activity feed
streaming
  • GL-7841 · balance enquiry
    Tanglish · positive sentiment · auto-resolved
    new
  • GL-9912 · new lead captured
    20g eligible · ₹1.18L · branch routed
  • GL-7841 · renewal cadence active
    Reminder set for 8 Jun
Sentiment
Positive
Intent
Balance
Agent
Skipped
Why AbrexAI vs. a horizontal chatbot

Vertical AI beats horizontal AI on day one.

CapabilityGeneric chatbot AbrexAI
Tamil + Tanglish out of the box✕Not supportedNative, day one
30+ gold-loan-specific intents✕Build it yourselfPre-trained
Renewal / collection cadence✕Custom workflowOut of the box
Live LMS data connectors~PartialPre-built adapters
Voice agent in Tamil✕Not supportedProduction-ready
Lender analytics console✕Not includedBuilt-in
DPDP-ready PII redaction~Manual setupDefault-on
Time to launch~8–12 weeks< 10 days
Two sides, one decision

Ready to see both sides of AbrexAI?

Open the customer demo, then take a console tour. 5 minutes each. No sales pitch.

Try the customer demo Tour the lender console