ABREXAI — Beyond Imagination
Platform features

Built for one industry.
Loved by every team in it.

AbrexAI is not a horizontal chatbot retrofitted to finance — it is a vertical AI built from the first conversation outwards for India's gold loan companies.

Open live demo Book a walkthrough
WhatsApp
Verified Business API
Website widget
Drop-in JS snippet
Mobile app SDK
iOS · Android · Flutter
Voice calls
Tamil-native AI agent
The shift, in one picture

From a 45-minute queue to a 4-second answer.

The same customer, the same gold — but a completely different experience.

Without AbrexAI
Standing in line. Hoping for an answer.
With AbrexAI
Two taps. Loan amount on her screen.
VS
GOLD LOAN COUNTEROpen 10am – 5pm · Closed 1-211:42!?45 min wait · still in queue“En balance evlo nu kettaalum form fillup pannu nu solraange…”Window 3 · Gold loansAbrexAI20g · 22K?Today rateELIGIBLE₹1,18,000Book branch visit4 seconds · zero queue“Branch ku poganum aanaalready loan amount theriyum 😊”⚡ 45 min → 4 sec
Wait time
45m
Branch visits
2
Customer effort
High
Wait time
4s
Branch visits
0
Customer effort
Low
1,28,420
Active customers
73%
AI-resolved tickets
+3.1pp
Renewal lift
<10 days
Time to go-live
01Customer support AI

Answers 70%+ of routine queries — without an agent.

Loan balance, renewal date, monthly interest, eligibility, branch hours, partial closure, document checklists. AbrexAI handles it in Tamil, English or Tanglish — instantly, 24×7.

  • 30+ pre-trained intents specific to gold loans
  • Pulls live data from your LMS via secure connector
  • Smart fallback to a human agent when needed
  • Audit log of every conversation, every account
"En loan balance evlo iruku?""Renewal date eppo?""Documents enna venum?"
A
AbrexAI · Gold Loan
online · typically replies instantly
En loan balance evlo iruku?
Vanakkam Lakshmi! Unga loan GL-7841:
Balance ₹85,000
Interest ₹3,400 pending
Renewal 15 Jun 2026
Renewal eppo last date?
15-Jun ku munadi renew pannanum. WhatsApp la one-tap link anupava?
Yes, send linkPay now
02Renewals & collections

Stop losing customers to auction day.

AbrexAI proactively nudges customers 7, 3 and 1 day before renewal. Collects on missed interest. Offers one-tap UPI payment links. The result: fewer auction cases, more loyal customers.

  • Multi-touch reminders across WhatsApp + voice + SMS
  • One-tap UPI / payment gateway integration
  • Auto-escalation to branch if customer doesn't respond
  • Configurable cadence per customer segment
"Renewal due in 5 days — pay ₹3,400 to extend""Tap to renew now"
Notifications10:24 AM
7 days to goRenewal reminder · ₹3,400
Pay before 15 Jun 2026 to avoid late fee.
3 daysFriendly nudge — UPI link inside
One tap to renew. No branch visit needed.
Day 0Renewal due today
Branch agent will call if no response in 2h.
On-time renewals
92%
+3.1pp
Auction cases
-58%
quarter
Manual chasing
0 hrs
from 12/wk
03Conversational analytics

Every chat becomes business intelligence.

What are customers asking? Which branches have the worst sentiment? Who's about to churn? AbrexAI's lender console answers all of these — automatically, in real time.

  • Sentiment scoring on every conversation
  • Top queries, branch heatmaps, agent performance
  • Churn-risk model trained on your renewal history
  • Exportable to your data warehouse
72% AI resolved+3.1pp renewal rate₹0.18 cost per chat
console.abrexai.com
Active
1,28,420
AI resolved
72%
CSAT
4.6 ★
Conversations · 30 days
+38%
Loan balance
92%
Renewal date
71%
Interest amount
58%
Eligibility
44%
04Tamil-first voice agent

Customers call. They get a real conversation — not an IVR.

Many gold loan customers prefer calling over apps. AbrexAI picks up, speaks fluent Tamil, understands code-mixing, and handles the full lifecycle — from balance enquiries to renewal collection.

  • Tamil-trained ASR + TTS — natural cadence, not robotic
  • Plays nicely with Exotel / Twilio / Plivo / your PBX
  • Live agent handoff with full conversation context
  • Voicemail summaries delivered to branch dashboards
"Vanakkam, naan AbrexAI — enna help venum?"
Incoming · Tamil
AbrexAI · Salem
+91 63743 76548
Live transcript
“Vanakkam, naan AbrexAI. Unga gold loan account la enna help venum?”
05Lead capture & loan conversion

Turn “how much loan can I get?” into a booked appointment.

When a prospect asks about eligibility, AbrexAI runs the math live, captures lead details, and routes them to the nearest branch — or schedules a callback within your team's working hours.

  • Live eligibility based on current 22K rate + LTV policy
  • Branch routing by pincode + lead score
  • Auto-creation of leads in your CRM
  • Conversion analytics: chat → visit → disbursal
"20g gold ku ₹1,18,000 loan kidaikum — branch callback venumaa?"
Gold loan eligibility
Real-time calculator
Gold weight
20 g
22K
Today's rate
₹5,900 / g
live
Eligible amount
₹1,18,000
75% LTV · 12% p.a.
Lead capturedSalem Five Roads · 2.1km
Book branch callback →
06Customer retention

Save the 18% of customers about to leave you.

AbrexAI's churn model spots customers who haven't engaged in weeks, asked about competitors, or shown negative sentiment. It silently triggers retention offers — and tells your branch when human follow-up is needed.

  • AI-predicted churn score per customer
  • Trigger-based retention offers (rate discount, fee waiver)
  • Branch dashboard of at-risk accounts
  • Outcome tracking on every retention attempt
Risk score 92 · Customer asked about competitors yesterday
Churn watchlist · today
12 high-risk
92
RISK
GL-9241 · Rajeshwari S.
₹1,42,000 · Namakkal Bazaar
Missed 2 reminders · last reply 18 days ago · negative sentiment in last call.
Send 0.5% rate offerBranch follow-up
GL-7715Karthik M.81
GL-6029Priya V.76
GL-5188Saravanan R.68
07Branch & operational intelligence

See your business the way you wish you always could.

Busiest branches, poor-performing agents, peak support times, complaint trends, renewal success rates — all from conversations the AI is already having on your behalf.

  • Branch comparison & benchmarking
  • Agent leaderboards with quality scores
  • Hourly heatmap of conversation volume
  • Complaint & escalation trending
6 branches monitored · 1,28,420 active customers
console.abrexai.com / branches
Branch leaderboard
6 branches · live
Branch
Customers
CSAT
Renewal
↑Salem Five Roads
12,480
4.8
92%
↑Salem Fairlands
9,810
4.6
88%
↑Erode Junction
7,220
4.7
90%
→Salem Hasthampatti
8,920
4.4
84%
↓Coimbatore RS Puram
6,740
4.2
79%
↓Namakkal Bazaar
5,980
3.9
71%
Languages & accents

Trained on the way your customers actually speak.

AbrexAI ships with Tamil, English and Tanglish out of the box, with regional accents from Salem, Coimbatore, Madurai and Tiruchirappalli. Add Telugu, Kannada and Malayalam from the same console.

  • Tamil (formal + colloquial)98.2%
  • Tanglish (code-mixed)96.8%
  • English (Indian)99.1%
  • Telugu · Kannada · Malayalam (beta)93%
Tamil
வணக்கம்! உங்கள் கடன் இருப்பு ₹85,000.
Vanakkam! Unga kadan iruppu ₹85,000.
Tanglish
Balance ₹85,000 iruku. Renewal eppo iruku?
Code-mixed Tamil + English
English
Your loan balance is ₹85,000. Renewal due 15 Jun.
Indian English
Telugu
మీ లోన్ బ్యాలెన్స్ ₹85,000.
Mee loan balance ₹85,000.
WhatsApp · production setup

Go live on a verified WhatsApp Business number in < 10 days.

We handle Meta verification, template approval, opt-in flows, broadcasting limits, session vs notification economics, and the operational hygiene needed to keep your number green forever.

  • Meta-verified Business API
  • Pre-approved Tamil templates
  • Broadcasts with quality monitoring
  • Two-way conversations + voice notes
  • Click-to-WhatsApp ads integration
  • Branch-level inboxes for agents
Start WhatsApp setup
A
AbrexAI · Gold Loan
online · typically replies instantly
En loan balance evlo iruku?
Vanakkam Lakshmi! Unga loan GL-7841:
Balance ₹85,000
Interest ₹3,400 pending
Renewal 15 Jun 2026
Renewal eppo last date?
15-Jun ku munadi renew pannanum. WhatsApp la one-tap link anupava?
Yes, send linkPay now
DPDP-ready by default

PII redaction on Aadhaar, PAN, phone — before anything leaves your environment.

Multilingual switchover

Auto-detect the language a customer typed in and reply in the same — even mid-conversation.

Built for low bandwidth

Optimised for rural networks. Voice and text work even on 2G hand-off.

Get started

See AbrexAI handle a real Tamil conversation, right now.

No demo booking, no sales pitch — open the live demo and chat away.

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