Lender consoleYour gold loan business,
Your gold loan business,
on one screen.
Every conversation becomes data. Every data point becomes a decision. Sentiment, churn risk, top queries, branch heatmaps, ROI — auto-generated in real time.
Before AbrexAI
Running a gold loan business in the dark.
Six branches. Six Excels. Sentiment by gut feel. ROI by guess. You only learn about renewal misses after auction day.
Spreadsheet hell
Each branch sends a different Excel every Monday. Reconciling 6 spreadsheets takes Tuesday.
Renewals you only learn about after auction
By the time the report lands, the customer already missed the date and the gold is at risk.
Sentiment? Hope you remember the calls.
There's no record of how a customer felt. Just the agent's gut and a number on the form.
ROI is a guess.
What's your cost per conversation? How much is AI saving you? Nobody knows for sure.
AbrexAI changes everything
With AbrexAI
One console. Every answer.
Sentiment, churn risk, renewal funnel, ROI, branch heatmap, agent quality — auto-built from your conversations. Refreshed in real time.
- Real-time visibility into every branch — no Excel
- Auto-classified intents, sentiment & risk on every chat
- ROI tracked live · payback usually in < 15 days
- Churn risk surfaced 21 days before non-renewal
- PII-redacted, DPDP-compliant, audit-logged
console.abrexai.com / overviewlive
v3.4.2AC
Aurum Capital · Lender Console
Mon 25 May – Sun 31 May 2026 · Tamil Nadu · 6 branches
+18.4%
12,847
Conversations this week
vs last week
+3.1pp
73%
AI auto-resolved
9,378 chats
−12.3%
1,842
Agent redirections
avg 3m 14s
+₹84k
₹6.55 L
ROI saved this month
vs manual ops
+3.1pp
87.4%
Renewal success rate
vs 81% baseline
+0.3
4.6 / 5
Customer sentiment
weekly avg
AI vs Agent split
This week · 12,847 conversations
73%
handled by AI
- AI resolved9,378
- Agent assisted1,798
- Self-served1,413
- Voice handover258
💡 Agent hours freed: 412 hrs/week · 51% redeployable
ROI calculator
Live — based on this month's volume
Manual handling cost
₹14
per conversation
AbrexAI cost
₹0.18
per conversation
Conversations this month
47,820
+18% MoM
Saved this month
₹6,55,000
That's ~₹78.6 Lakh on an annual run-rate.
Payback period
11 days
From go-live. Cheaper than 1 senior agent FTE.
Net positive Q1 No setup fees
Conversations over 30 days
Stacked: AI handled · escalated to agent
AI handledEscalated to agent
peak · Sat 11amChannel mix
All conversations · this week
73%
handled by AI
- WhatsApp58%
- Voice21%
- Web chat14%
- Mobile app7%
Conversation volume — hourly heatmap
Last 7 days · 24-hour view
LowMediumHighPeak
peak · Sat 11am| 0 | 3 | 6 | 9 | 12 | 15 | 18 | 21 | |||||||||||||||||
| Mon | ||||||||||||||||||||||||
| Tue | ||||||||||||||||||||||||
| Wed | ||||||||||||||||||||||||
| Thu | ||||||||||||||||||||||||
| Fri | ||||||||||||||||||||||||
| Sat | ||||||||||||||||||||||||
| Sun |
Peak hour
11 AM
Quietest
3 AM
Sat / Sun
+22%
Renewal funnel
This month · all branches
01
Renewals due3,284 · 100%
02
Reminded via AI3,152 · 96%
03
Engaged with link2,562 · 78%
04
Paid online2,036 · 62%
05
Renewed (incl. branch)2,857 · 87%
⚡ +3.1pp renewal lift vs pre-AbrexAI baseline (81.3% → 87.4%)
Why customers reached an agent
1,842 transfers · this week
Complex policy question480 · 26%
Document upload help386 · 21%
Branch appointment312 · 17%
Escalation / complaint264 · 14%
Voice → agent transfer248 · 13%
Other152 · 8%
Avg handle time
3m 14s
First-call res.
89%
Re-escalations
2.1%
Top customer queries
Frequency · last 30 days · auto-classified
TGLoan balance38,420
TGRenewal date31,250
TAInterest amount26,410
ENBranch location19,880
TGEligibility check17,220
TAPart-closure12,950
ENDocuments needed9,870
TAAuction concerns6,230
Customer sentiment trend
% positive · per week
W1
62% +
W2
65% +
W3
68% +
W4
71% +
PositiveNeutralNegative
📈 Positive sentiment up +9pp over the last 4 weeks
Branch performance leaderboard
Sorted by customer base
| Branch | Customers | Week vol. | CSAT | Renewals | Risk | Trend |
|---|---|---|---|---|---|---|
| Salem Five Roads | 12,480 | 2,840 | ★4.8 | 92% | Low | ↑ |
| Salem Fairlands | 9,810 | 2,105 | ★4.6 | 88% | Low | ↑ |
| Erode Junction | 7,220 | 1,580 | ★4.7 | 90% | Low | ↑ |
| Salem Hasthampatti | 8,920 | 1,920 | ★4.4 | 84% | Med | → |
| Coimbatore RS Puram | 6,740 | 1,410 | ★4.2 | 79% | Med | ↓ |
| Namakkal Bazaar | 5,980 | 992 | ★3.9 | 71% | High | ↓ |
At-risk customers
AI-predicted non-renewal · ranked by risk score
GL-9241 · Namakkal Bazaar
Rajeshwari S.
Missed 2 reminders · last reply 18 days ago
Loan: ₹1,42,000
No engagementNegative call
92
risk
GL-7715 · Coimbatore RS Puram
Karthik M.
Negative sentiment in last call · asked about competitors
Loan: ₹86,500
CompetitorSentiment
81
risk
GL-6029 · Salem Hasthampatti
Priya V.
Renewal due 4 days · no engagement on cadence
Loan: ₹2,10,000
Renewal due
76
risk
GL-5188 · Salem Fairlands
Saravanan R.
Opened reminder, did not click pay link
Loan: ₹54,000
Opened, ignored
68
risk
Live activity
Streaming · last 5 min
- just nowLEADNew lead · GL-991220g · ₹1.18L eligible
- 12sRISKRisk score raised · GL-924192 (was 84) · no reply 18d
- 32sRENEWALRenewal paid via UPIGL-7841 · ₹3,400
- 1mVOICETamil call resolved3m 12s · CSAT 5★
- 2mAGENTAgent transfer · branchCustomer asked about top-up
- 3mAIAI insight readyRenewal nudge cadence updated
- 4mCSAT5★ feedback receivedSalem Fairlands branch
AI insights
Generated daily from your data · 24h ago
Saturday voice volume up 22% — auto-staff for peak.
Voice handover spikes around 11 AM on weekends. Suggest staffing +2 Tamil voice agents Sat-Sun mornings.
Namakkal Bazaar churn risk climbing for 3rd week.
Renewal rate fell from 78% → 71%. 14 high-risk customers concentrated in this branch. Trigger retention offer.
Tanglish intent accuracy crossed 97% this week.
Add 4 more code-mixed prompts to expand Tanglish coverage — projected +1.2% AI auto-resolve rate.
2 PII near-misses caught by redactor — review template.
Template ‘renewal-conf-v3’ requested raw phone in 0.04% of replies. Auto-redacted. Patch pushed.
✨ Sample data shown. Your console mirrors your actual LMS and branch structure.
Pre-built modules
Six dashboards your team would never have time to build.
Sentiment & CSAT
Per-conversation sentiment scoring with weekly trends — branch-wise drilldown.
Renewal funnel
Due → Reminded → Engaged → Renewed. Drop-off by stage, channel and reason.
Top queries
Live ranking of what customers are asking. Helps marketing and product.
Agent benchmarks
Avg handle time, escalation rate, quality score per agent. Coaching alerts.
Branch heatmap
Hour-of-day load, peak times, queue depth, walk-in vs digital ratio.
Risk & compliance
PII access audits, retention monitoring, escalation breach alerts.
Data flow
From conversation to insight in < 60 seconds.
Every AI message and every voice transcript is scored, classified and rolled up into the lender console in real time — with PII redaction applied before anything leaves your environment.
- Connectors: REST, Webhook, Kafka, S3 drop
- Warehouse export: BigQuery, Snowflake, Redshift
- BI plug-ins: Metabase, Looker, Power BI
- Always-on PII redaction (Aadhaar, PAN, phone)
01
Customer chats / calls
WhatsApp · Web · App · Voice
02
AbrexAI handles + records
PII redacted at ingest
03
Classifier + sentiment engine
Intent + tone + risk score
04
Lender console live update
KPIs · alerts · dashboards
Lender console
Want a guided tour with your own loan book?
We'll spin up a private console with synthetic data shaped to your business — 20 minutes, no commitments.
AbrexAI Bot
Vanakkam! Naan AbrexAI. Unga gold loan account la enna help venum?
Balance evlo?
Unga current balance ₹85,000. Interest ₹3,400 pending. Renew panna deadline: 15-Jun-2026.
Renew pannanum
Sure 👍 UPI link anuparen — payment aana udane I'll confirm renewal here.